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Information

Updated2019-07-19
Rating3.8 ★ / 5
version3.3.20
Size12.36 MB
OS RequireAndroid 4.0.x - Ice Cream Sandwich
Packagenamecom.spiceworks
Author's NotesTake your IT network, helpdesk tickets and users with you wherever you go!

Description

Manage "Everything IT" - Anywhere.
Take your IT network, help desk tickets(cloud or local) and users with you wherever you go! With Spiceworks - Help Desk, Spiceworks users have the info they need to do their IT jobs – at their fingertips. See devices, work help desk tickets, access user info, read IT discussions, and more.

Used by over 1 million IT pros worldwide, Spiceworks free IT management app & online community simplifies “everything IT” about the IT workday. From network inventory, monitoring & mapping to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.

Spiceworks Mobile for IT Pros.

VIEW YOUR NETWORK INVENTORY & ISSUES*
- See all the hardware and it's details on your network
- Identify if any issues exist with your assets
- Open a ticket for any assets that need attention

RUN YOUR HELPDESK & TEND TO YOUR TICKETS
- See and respond to all of your trouble tickets
- Create new tickets, close and re-open existing ones
- Add and edit ticket description and details
- Assign tickets and set priorities, due date & more

GET A FULL PICTURE OF YOUR END-USERS*
- Quickly get contact info for your end users
- View and update important user details (Active Directory)
- Take and upload pictures of users to their profiles


Get Started with On Premise setup in 2 Easy Steps:
1) Get the latest version of Spiceworks' desktop app at http://www.spiceworks.com.
2) Come on back here & install Spiceworks Mobile


Permissions
We require several permissions on your Android device to operate properly. Here is the list and why we need them.

Network communication
full Internet access - your Spiceworks installation and the Spiceworks community are accessed through the internet.

Phone calls
read phone state and identity - from the people view, when making a call, we need to know if the phone is busy already.

System tools
retrieve running applications - lets us verify if a task has already been started so we have only one instance of activity at a time, and also lets us restart if we run into an unexpected issue.


*Network and inventory features currently available with On Premise version only.
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Spiceworks - Help Desk APK - v3.3.20

Updated: 2019-07-15

What's new

Minor bugs fixed
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Rating

3.8
1,643 Total
5★ 798
4★ 303
3★ 183
2★ 104
1 ★ 255
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3.3.20 (118)2019-07-15
3.3.19 (117)2019-07-06
3.3.16 (114)2019-06-12
3.3.15 (113)2019-05-16
3.3.14 (112)2019-03-19
3.3.13 (111)2019-01-04
3.3.12 (110)2018-11-01
3.3.11 (109)2018-10-26
3.3.10 (108)2018-08-04
3.3.9 (107)2018-06-14
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