2020-10-21
0 ★ / 5
5.4.13
7.61 MB
Android 4.1.x - Jelly Bean
com.manageengine.sdp.ondemand
Experience SaaS in ITSM Anywhere, Anytime.

ManageEngine ServiceDesk Plus Cloud for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login

ServiceDesk Plus SaaS HelpDesk APK - v5.4.13

: 2020-11-25

Version 5.4.12 :

* Group values not populated in Add request issue fixed
* Description issue while change in orientation fixed
* Barcode fields in Edit Asset
* Search request issue fixed

5.4.13 (45)2020-11-25
5.4.12 (44)2020-10-21
5.4.11 (43)2020-06-23
5.4.10 (42)2020-04-18
5.4.8 (40)2020-02-19
5.4.7 (39)2019-12-02
5.4.6 (38)2019-08-07
5.4.5 (37)2019-07-08
5.4.4 (36)2019-05-16
5.4.3 (35)2019-04-12